FAQ

REGISTER 

Who can register as a customer with Fox by Ren?
All commercial businesses, whether boutique or hairdressing salon.

I don't have a business, can I buy your products despite this?
 No, unfortunately this is not possible.

How can I register for the newsletter?
You can register for the newsletter under New Registration.

 

ORDER

 Is there a minimum order value at Fox by Ren?
Yes, we start with 100 € net.

Will I receive an invoice for my order?
Yes, you will receive an invoice after we have processed your order.

Can I track the status of my order?
Simply write to us. Usually we will contact you within 48 hours.

How do I cancel an order?
Please contact us in writing. As long as the package is still in the house, we can cancel your order.

 

PAYMENT

What payment methods are available at Fox by Ren?
Prepayment by bank transfer
Payment by cash on delivery (plus cash on delivery fee 8,50 €)
Payment by credit card
Payment by PayPal
Payment by PayPal Express

 

SHIPPING

What are the shipping costs?
Shipping within Germany (Germany):

Germany mainland 6,50 €
Germany islands 15,00 €

 Shipping Overseas:

Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Czech Republic, Finland, Great Britain, Monaco, Austria, Sweden - Shipping costs 15,00 €

Poland, Croatia, Slovakia, Slovenia, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Italy, Portugal (except Azores and Madeira), Spain (except Canary Islands, Ceuta and Melilla) - 20,00 €

Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland - 40,00 €

 

Can I choose other carriers?
No, we ship exclusively with UPS. We have tested for you and can say that UPS is the most reliable.

How long is the delivery time?
Usually 1-3 days after receipt of payment. Foreign countries differ.

There is a shipping information for my package?
You will receive e-mail notification from UPS